Switching cleaning companies can feel like a big lift, and without a plan, the transition can mean missed cleans and access confusion. Done right, it's straightforward.
Step 1: Review Your Current Contract
Check your notice period for cancellation, any early termination terms, and what happens to keys or access codes at the end of the relationship. Send your cancellation notice in writing and keep a copy.
Step 2: Choose Your New Provider Before You Cancel
Source and select your new provider while still under your existing contract, so the new start date lines up with the end of the old one. Give yourself several weeks of lead time before your cancellation deadline.
Step 3: Walk the Facility With the New Provider
Cover every room and space in scope, note any areas that require special attention, flag areas that should never be entered, and confirm building access procedures.
Step 4: Communicate the Change to Your Team
Let anyone who interfaces with cleaning staff know the company is changing, the new schedule, and who to contact with feedback.
Step 5: Evaluate Closely in the First Month
Do a walkthrough weekly for the first several weeks. Note any missed tasks and communicate them promptly — this shapes the standard you'll receive long-term.
Step 6: Formally End the Prior Relationship
Confirm in writing that the prior contract is terminated, retrieve all keys and access codes, and settle any outstanding invoices.