Choosing a commercial cleaning company is a relationship you'll likely live with for a year or more. A few good questions during the evaluation process can save you real frustration down the line.
The Questions Worth Asking
How long have you been in business, and do you have references from similar facilities? Relevant experience matters more than years alone.
Are your employees background-checked? Cleaning crews work in your building, often outside business hours — this should be non-negotiable.
Are you insured? Ask for a current certificate of insurance. If something is damaged or an employee is injured on your premises, you need to know you're protected.
What cleaning products and equipment do you use? Product choices say a lot about a company's standards.
Who actually cleans my building? Know whether you're getting direct employees or subcontractors.
What happens if I'm not satisfied with a clean? Ask about their complaint resolution process and response time.
Do you provide a written scope of work? Any provider unwilling to put details in writing is a red flag.
What are your contract terms and cancellation policy? Understand the commitment length and what it costs to leave early.
Do you have specific experience with facilities like mine? Medical, retail, and industrial spaces all have different requirements.
How do you train and supervise your staff? Training and supervision determine whether standards hold up over time.