A commercial cleaning contract defines your service relationship. It's worth more than a quick skim, since the details determine what happens if something goes wrong.
Scope of Work
The most important section. It should itemize every cleaning task, the areas covered, and the frequency for each. Vague phrases like "general cleaning" should prompt a request for a detailed task list before signing.
Service Frequency and Schedule
The contract should state clearly how often service occurs and on which days.
Pricing and Payment Terms
Confirm whether pricing is monthly, per-visit, or per-square-foot, and when invoices are due.
Contract Duration and Renewal
Know the term length and any notice window required to avoid auto-renewal.
Termination Clause
Understand what it costs to exit early, and whether a mutual termination option exists if service quality falls short.
Complaint and Remedy Process
How do you report a problem, and what remedy is offered — a re-clean, a credit?
Insurance and Liability
The contract should confirm the provider carries appropriate liability coverage, with a certificate of insurance available on request.
Everything Is Negotiable
Ask for a trial period and clear performance expectations tied to your complaint resolution process before signing a longer-term agreement.