Signing a commercial cleaning contract can feel like a formality, but the details in those pages determine what you actually get. Before you sign anything, here's what to look for.
The Scope of Work Is Everything
The most important part of any commercial cleaning contract is the scope of work. It should itemize every task the crew performs, how often, and in which areas of your building. Vague language like "general cleaning" is a red flag — look for a task list broken down by room or zone.
Common Line Items
Vacuuming and mopping by floor type, restroom sanitation and restocking, trash and recycling removal, kitchen and breakroom cleaning, surface and desk wipe-downs, and interior glass cleaning are standard. Floor buffing or waxing frequency should also be specified if it's included.
What's Usually Not Included
Most standard contracts exclude biohazard cleanup, post-construction cleaning, exterior pressure washing, and deep carpet extraction as line items — these are typically quoted separately. If you expect any of these occasionally, ask for a supplemental rate upfront.
Clauses to Read Carefully
Renewal terms. Know whether the contract auto-renews and what notice period is required to cancel.
Pricing terms. Check whether the rate is fixed for the contract term or subject to periodic adjustment.
Complaint and remedy process. How do you report a missed clean, and what's the response time?
Contract Length
Shorter or month-to-month arrangements offer flexibility. Longer terms typically come with more predictable pricing. Ask whether a trial period is available before committing to a full-year agreement.
Everything Is Negotiable
Ask about bundling services, trial periods, and how complaints are resolved. A written scope of work is the foundation of a contract you can actually hold a provider to.